{"id":6529,"date":"2023-01-09T13:21:50","date_gmt":"2023-01-09T13:21:50","guid":{"rendered":"https:\/\/workwiseasia.com\/?p=6529"},"modified":"2023-01-09T13:21:52","modified_gmt":"2023-01-09T13:21:52","slug":"what-are-the-true-goals-of-customer-service-breaktime-breakthroughs","status":"publish","type":"post","link":"https:\/\/workwiseasia.com\/?p=6529","title":{"rendered":"What are the true goals of Customer Service? &#8211; Breaktime Breakthroughs"},"content":{"rendered":"<!-- VideographyWP Plugin Message: Automatic video embedding prevented by plugin options. -->\n\n<h1 class=\"wp-block-heading\"><\/h1>\n\n\n\n<p>What does it really mean to serve? According to Ms. Gretch Ore\u00f1a Eldridge, \u201cCustomer Service is an interactive process between the service giver and the customer, the purpose of which is to identify and satisfy the need to generate and sustain goodwill.\u201d\u00a0<\/p>\n\n\n\n<p>In an <a href=\"https:\/\/www.youtube.com\/watch?v=_vuTT4SdWoI\"><strong>episode<\/strong><\/a> of <a href=\"https:\/\/m.facebook.com\/watch\/114773990073425\/1161800131319161\/?__tn__=C\"><strong>Breaktime Breakthrough<\/strong><\/a><strong> <\/strong>on <a href=\"https:\/\/www.facebook.com\/MyPlusNetwork\/\"><strong>Plus Network<\/strong><\/a>, training and management consultant Mondo Castro unpacks this quote and shares the true meaning of the S in Customer Service.\u00a0<\/p>\n\n\n\n<p>Companies around the world recognize the essence of providing excellent customer service. <strong>Well-mannered and sensitive interaction<\/strong> with a trained service representative can mean the difference between losing or retaining a customer.<\/p>\n\n\n\n<p>It is also a must that there is a semblance of being <strong>consultative<\/strong> &#8211; customers say something and the service giver responds and vice-versa. Aside from the service giver\u2019s<strong> knowledge<\/strong> about the product and <strong>great speaking skills<\/strong>, they should also have excellent<strong> listening skills<\/strong> and a willingness to talk through a <strong>resolution<\/strong>.<\/p>\n\n\n\n<p>The purpose of the transaction is two-fold:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Mutually Conclusive<\/li>\n\n\n\n<li>Happens Concurrently<\/li>\n<\/ol>\n\n\n\n<p>The short-term goal is to<strong> identify and satisfy<\/strong> the needs of a customer. Concerns by the customers need to be handled with a sense of urgency. Nothing is more important than to accurately identify and effectively satisfy the needs of the other person. Meanwhile, the long-term goal is to<strong> create and nurture goodwill.<\/strong> Whilst in the short-term proceeding, creating the platform to \u201clead\u201d the relationship towards altruism-that is goodwill.<\/p>\n\n\n\n<p>We often charge headlong without satisfying the need without intentionally sifting through the noise and unearthing the <strong>highest need.<\/strong> This is the common cold of salespeople. The <strong>quota or the sales<\/strong> becomes more important than the customers and acquiring the highest need. Moreover, without accomplishing the short-term goal of <strong>identifying and satisfying the need<\/strong>, it is almost impossible to succeed in <strong>creating and nurturing goodwill.<\/strong><\/p>\n\n\n\n<p>As mentioned, the objective or the \u201cpurpose\u201d of the transactional is two-fold, mutually inclusive, and happens concurrently. As we deal with others, it is of utmost importance that we purposely keep the symbiotic objectives in our hearts and our minds. <strong>Consistency in thought<\/strong> is key.<\/p>\n\n\n\n<p>For more stories about professionals, visit <strong>PLUS Network<\/strong> on <a href=\"https:\/\/www.facebook.com\/MyPlusNetwork\/\"><strong>Facebook<\/strong><\/a><strong>,<\/strong> <a href=\"https:\/\/www.instagram.com\/my.plusnetwork\/?hl=en\"><strong>Instagram<\/strong><\/a><strong>, <\/strong><a href=\"https:\/\/twitter.com\/myplusnetwork\"><strong>Twitter<\/strong><\/a><strong>,<\/strong> and <a href=\"https:\/\/www.youtube.com\/channel\/UC6DqCUuMEL1jdnRgxAbKEsA\"><strong>YouTube.<\/strong><\/a>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In an episode of Breaktime Breakthrough on Plus Network, training and management consultant Mondo Castro unpacks this quote and shares the true meaning of the S in Customer Service.<\/p>\n","protected":false},"author":1,"featured_media":6530,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[270,272,273],"tags":[564,429,315,59,303,574,398,478],"class_list":["post-6529","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-creativity-communication","category-leadership","category-management","tag-breaktime-breakthroughs","tag-customer-experience","tag-customer-service","tag-leadership","tag-management","tag-mondo-castro","tag-workwise","tag-workwise-asia","masonry-post","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What are the true goals of Customer Service? 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